Booking & pricing policy

Quotes & estimates

Custom catering quotes are valid for 21 days from the date they are sent.

Because meat, ingredients, packaging, fuel, and supply costs can change, pricing is not guaranteed until your order is confirmed with a deposit.

For events booked far in advance, final pricing may be reviewed closer to the event date if major market changes occur. We will always be upfront before anything is finalized.

Reserving your date

A 50% non-refundable deposit is required to reserve your event date.

Your date is not officially booked until the deposit has been received. This deposit holds production time, turns away other bookings for that date, and is applied toward your final balance.

Final payment

Final payment is due 14 days before the event date unless otherwise stated on your invoice.

For thanksgiving, christmas, and easter, or large catering, final payment may be required 21 days before the event so we can place distributor orders and schedule production.

Orders that are not paid by the deadline may be delayed, reduced, or canceled.

Guest count & menu changes

Final guest count and menu selections are due no later than 21 days before your event.

After that point, reductions may not be possible because food, packaging, supplies, and labor may already be ordered. Reasonable increases depend on availability and production capacity.

Cancellations

Deposits are non-refundable.

If an event is canceled after food, supplies, rentals, packaging, or labor have already been purchased or scheduled, additional charges may apply.

If weather, venue issues, or personal circumstances require a date change, we will do our best to move your order to a new available date.

Pickup, delivery & setup

Orders may be available for pickup, delivery, or delivery with buffet setup depending on order size, location, and schedule.

Delivery and setup are not automatically included unless listed on your invoice.

Buffet setup includes setting food pans and chafing for the buffet line. It does not include tables, linens, plates, utensils, staffed service, trash removal, or venue cleanup unless those items are added.

Staffed service

Staffed service may be available for select events and must be requested in advance. It is priced separately from food and may include labor, travel, setup, service time, and cleanup of our buffet area only.

It does not include clearing guest tables, bussing, venue cleaning, or handling items we did not provide unless agreed in writing.

Portions, allergens & leftovers

We plan portions from the menu, guest count, service style, and event type. Extra-heavy eaters, long events, or leftover guarantees should be built into the quote.

Please notify us of allergies before ordering. Our kitchen may process wheat, dairy, eggs, soy, nuts, and other allergens — we cannot guarantee an allergen-free environment.

Once food is picked up, delivered, or released, the customer is responsible for proper holding, serving, storage, and reheating.